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SoftPro is the nation's leading provider of Real Estate Closing and Title Insurance software


North American Title Insurance Company is a seasoned title insurance underwriter that has been helping customers achieve the American dream of homeownership for more than 50 years. In the past several years, we have become known as the “underwriter next door,� because our associates are always easy to reach and our processes are, at all times, quick and straightforward. Our agency application process is fast and transparent for qualified agents. NATIC offers a one-hour underwriting response guarantee that is unparallelled in our industry. In addition, we value our agents based on their title industry knowledge and experience, not just on profits alone.


Saturday, October 18 • 9:00 a.m. - 10:15 a.m.

When Does a Question Become a Complaint?
And When Does a Complaint Become a Claim?

The CFPB has received over 110,000 complaints in two years in the mortgage arena. Not only is proper handling of complaints crucial under the seventh pillar of ALTA's Best Practices, but it can also help prevent claims or worse, a CFPB investigation. This session will address the proper handling of consumer complaints in accordance with the ALTA Best Practices and when a complaint can become a claim. Join us for a discussion of how to properly document and escalate complaints.

David Townsend NTP (CEO, Agents National Title Insurance Company)
Cynthia Blair (Shareholder, Rogers, Townsend & Thomas, PC)
Tim Pearson (Reg. President, TRN)
Cheri Hipenbecker (General Counsel, Knight Barry Title, Inc.)

Stories from the Front Lines:
ALTA Best Practices Implementation

What does the road to compliance with ALTA's Best Practices look like? Come learn from others that have successfully implemented ALTA's Best Practices. When to begin? What worked? What didn't? What challenges to expect? What kind of time and resources are necessary for successful implementation? What is the risk of noncompliance? Attendees will have the opportunity to ask questions and learn from those who are already compliant.

Rand Meyer (Partner, Dixon Hughes Goodman LLP)
Craig Haskins (COO, Knight Barry Title Inc.)
Kirsten Pollock ( VP/Audit Director, Investors Title Insurance Company)
Bill Burding (EVP, Orange Coast Title Company)
Kim McConkey (Partner, Habif, Arogeti & Wynne LLP)

Don't Forget the Post-Closing:
Using Technology to Support Audit and Compliance

Efficient, compliant post-closing procedures might mean the difference between being a CFPB-compliant settlement agent and being left off of a lender's approved settlement agent list. This session will offer important technologies and workflow improvement ideas to support fast, efficient, and compliant post-closing strategies. Tomorrow's settlement agent needs to take advantage of industry technologies to improve consistency, compliance, and to provide audit and control transparency to lenders, customers and underwriters.

Vicki DiPasquale (VP, Simplifile LC)
Elizabeth M. Tanner, Esq. (EVP, Final Trac LLC)
John Ralston ( VP, Medallion Analytics)
Richard Reass (CEO, RynohLive)

The Value of 25 Words

With the new Combined Disclosure taking effect in 2015, it is more important than ever that we, as title professionals, succinctly explain to our customers, advocates and adversaries, the value we provide to the consumer and to the investor in real estate transactions. The most effective communication is brief, pointed, and revolves around the listener's interests, needs and understanding. Learn to craft your own 25-word message about the Value title professionals bring to the table.

Nancy Landmark NTP (VP, Commercial Partners Title, LLC)



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American Land Title Association
1800 M Street, NW, Suite 300S
Washington, D.C. 20036-5828
P. 202.296.3671 F. 202.223.5843
www.alta.org
service@alta.org
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