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SoftPro is the nation's leading provider of Real Estate Closing and Title Insurance software

North American Title Insurance Company is a seasoned title insurance underwriter that has been helping customers achieve the American dream of homeownership for more than 50 years. In the past several years, we have become known as the “underwriter next door,� because our associates are always easy to reach and our processes are, at all times, quick and straightforward. Our agency application process is fast and transparent for qualified agents. NATIC offers a one-hour underwriting response guarantee that is unparallelled in our industry. In addition, we value our agents based on their title industry knowledge and experience, not just on profits alone.

Customer Service Heroes: Motivate Your Employees to Deliver the Ultimate Experience – Seminar April 14

March 26, 2009

LTI along with Kiplinger Financial present this important telephone seminar, where you'll discover a step-by-step strategy to distinguish the Customer Service Heroes on your staff and motivate them to demonstrate unconditional commitment to maintaining customer loyalty.  This presentation will show you how to:

  • Identify and hire people who already understand the importance of customer loyalty and can quickly apply what they know,
  • Determine what motivates employees from each generational group -- especially the "Millennials" -- to put forth their best effort,
  • Show employees how to "speak the language" of your customers,
  • Provide comprehensive, practical customer service training -- beyond mere policies and procedures -- in real time,
  • Communicate clearly and regularly with staff members to avoid misunderstandings,
  • Be a coach rather than a cop,
  • Resolve conflicts not only between staff members but also between employees and customers,
  • Confront uncooperative employees using the "Behavior Blindness" technique.
Click here to sign up today!

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How To Find Us:
American Land Title Association
1800 M Street, NW, Suite 300S
Washington, D.C. 20036-5828
P. 202.296.3671 F. 202.223.5843
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