Stewart Unveils Tech Platform to Improve Consumer Experience
October 26, 2022
Stewart Lender Services launched a technology solution aimed at elevating the consumer experience throughout the title and closing process with convenience and security.
Key features of the Enterchange platform include:
- Intuitive user-interface on any device
- Advanced security for messaging between Stewart and consumers
- Easy upload and download of necessary documents
- Ability to e-sign key documents
- Notes and document history
- ADA compliance
- Multifactor authentication (MFA)
Stewart said the platform eases the title and closing process by asking the borrower to answer only those questions that are applicable to the nuances of their transaction. Messaging with enhanced security is available and document upload is as easy as taking a photo on any mobile device.
“Lenders continue to focus on ways to improve the experience for their borrowers. While some have invested in consumer point-of-sale platforms, that’s only part of the equation,” said Beth Fowler, EVP of Stewart Lender Services. “Title and settlement providers are responsible for clearing title conditions and preparing the loan for closing, which traditionally involves phone calls, voicemail messages, and email correspondence. With Stewart Enterchange, we’re able to collect all relevant information up front on first touch, ultimately reducing loan cycle times while also improving the borrower experience.”
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