Customer Service Heroes: Motivate Your Employees to Deliver the Ultimate Experience – Seminar April 14

March 26, 2009

LTI along with Kiplinger Financial present this important telephone seminar, where you'll discover a step-by-step strategy to distinguish the Customer Service Heroes on your staff and motivate them to demonstrate unconditional commitment to maintaining customer loyalty.  This presentation will show you how to:

  • Identify and hire people who already understand the importance of customer loyalty and can quickly apply what they know,
  • Determine what motivates employees from each generational group -- especially the "Millennials" -- to put forth their best effort,
  • Show employees how to "speak the language" of your customers,
  • Provide comprehensive, practical customer service training -- beyond mere policies and procedures -- in real time,
  • Communicate clearly and regularly with staff members to avoid misunderstandings,
  • Be a coach rather than a cop,
  • Resolve conflicts not only between staff members but also between employees and customers,
  • Confront uncooperative employees using the "Behavior Blindness" technique.
Click here to sign up today!


Contact ALTA at 202-296-3671 or communications@alta.org.

SoftPro, based in Raleigh, NC, offers a mature suite of products, designed specifically for the closing and title industry. Our mission is to serve our client base, with best-in-class products and services. Our products are modular so we don't force you to buy anything you don't need. You can always add on as your business grows. Unlike other software companies, we view the sale as the beginning of the relationship rather than the end. North American Title Insurance Company (NATIC) is a seasoned title insurance underwriter, helping title agents to achieve their individual business goals for more than 50 years. Today, the company conducts real estate settlement services in 39 states and the District of Columbia through a network of experienced, independent agents.