NextAce Recognized for Commitment to its Title Industry Customers

January 26, 2016

NextAce announced its Customer Advocate Team is a finalist in the “Customer Service Department of the Year” category, part of the 10th annual Stevie Awards for sales and customer service. The NextAce team will learn its placement status as a Gold, Silver or Bronze Stevie Award winner at an awards banquet in Las Vegas on March 4.

The NextAce Customer Advocate Team interfaces with all functions within NextAce to represent the company’s title industry customers. The team also helps potential customers with their decision-making process, beginning with an initial phase of business development through to post-integration of the customer’s daily production on the NextAce Title EDGE platform.

“The team is integral to developing a customized Title EDGE implementation for every NextAce customer,” said Bill Dochterman, chief operating officer of NextAce. “These title production subject matter experts understand the complexities of their customers’ businesses. They are committed to helping automate and improve manual processes to result in increased productivity and improved workflow for every customer.”

NextAce CEO Don Cantral said the team’s efforts saved the company’s newest customers nearly $4 million in operating costs.

More than 2,100 nominations from organizations of all sizes and many industries were evaluated in this year’s competition. Finalists were determined by the average scores of 115 professionals worldwide, who served as preliminary judges.

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