Survey Finds Consumers Experience Surprises, Unexpected Fees at Closing Under TRID

March 15, 2016

More than half of repeat homebuyers said there were more “unexpected costs, fees and surprises” in their most recent homebuying experience using new TILA-RESPA Integrated Disclosures (TRID), according to a survey released today by ClosingCorp.

The survey interviewed 1,000 repeat homebuyers who had purchased a home before and after the new TRID rule took effect on Oct. 3, 2015.

“There’s been a lot of speculation about TRID’s impact and its value to consumers,” said Brian Benson, chief executive officer of ClosingCorp. “Our new study of consumers who have bought homes and gotten mortgages both the new and the old way suggests that TRID is making it easier for consumers to understand the costs and fees that they’ll face at closing. But at the same time, the new rules are adding time and anxiety to the closing process and more than half of the respondents still said they encountered ‘unexpected costs, fees and surprises.’”

Additional findings of how TRID is impacting the customer experience in getting and closing a residential mortgage:

  • 64 percent of respondents said it was easier getting a mortgage under the old rules, than under TRID.
  • In terms of the time it took to get and close a mortgage, 57 percent said it took more time under TRID than it did previously.
  • However, a similar percentage (63 percent) said that the new Loan Estimates and Closing Disclosures were easier to understand than the old forms.
  • 68 percent said the new forms did a better job preparing them for the closing costs they would have to pay (6 percent disagreed). Similarly, 65 percent of the respondents said that the costs and fees were “explained better” in their most recent experience.
  • Being able to shop for service providers (title companies, inspectors, pest services, etc.) is one of the consumer benefits highlighted in the new TRID forms. 78 percent of the consumers said they were informed about this option and nearly three quarters (74 percent) of those consumers said they took advantage of it. Fifty-five percent said they saved money as a result.
  • Interestingly, of the consumers not informed that they could shop for different services, 61 percent were women and 39 percent were men, raising the question of why female homebuyers have a different experience than their male counterparts.
  • Nearly three quarters of those surveyed (70 percent) said that the actual closing of the transaction was faster this time, 19 percent said it was about the same, and only 11 percent said it was slower.

“The findings suggest that our industry has more work to do to get comfortable with the TRID forms and processes, and to educate consumers and their advisors,” Benson said. “Our clients and partners believe technology and integrated data and communications will provide the long-term solution to these challenges.”

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