Email Scams Rank First in Online Losses

June 7, 2018

According to the FBI’s 2017 Internet Crime Report, the Internet Crime Complaint Center (IC3) received a total of 301,580 complaints with reported losses exceeding $1.4 billion last year.

The top three crime types by volume reported by victims in 2017 were non-payment/non-delivery, personal data breach and phishing.

More importantly to the title and settlement services industry, Business Email Compromise (BEC)/Email Account Compromise (EAC) was the top crime in 2017 with the highest reported loss at more than $675 million.

“We want to encourage everyone who suspects they have been victimized by online fraudsters to report it to us,” says IC3 chief Donna Gregory. “The more data we have, the more effective we can be in raising public awareness, reducing the number of victims who fall prey to these schemes, and increasing the number of criminals who are identified and brought to justice.”

BEC is a sophisticated scam targeting businesses that regularly perform wire transfer payments. The Email Account Compromise (EAC) variation of BEC targets individuals who regularly perform wire transfer payments.

Both scams typically involve one or more fraudsters, who compromise legitimate business email accounts through social engineering or computer intrusion techniques to conduct unauthorized transfers of funds. Because the techniques used in the BEC and EAC scams have become increasingly similar, the IC3 began tracking these scams as a single crime type in 2017.

Fraudulent transfers conducted as a result of BEC and EAC have been routed through accounts in many countries with a large majority traveling through Asia.

BEC and EAC are constantly evolving as scammers become more sophisticated. In 2013, victims indicated the email accounts of chief executive officers or chief financial officers were hacked or spoofed, and fraudulent emails were sent requesting wire payments be sent to fraudulent locations. In 2014, victims reported personal email accounts were being compromised, and fraudulent requests for payment were sent to vendors identified out of their personal contact lists. In 2015, victims reported being contacted by subjects posing as lawyers or law firms instructing them to make secret or time sensitive wire transfers.

In real estate transactions, fraudsters assume the identity of the title agent or real estate agent handling the sale. The criminals forge the person’s email and other details that appear specific and authentic. Next, posing as the real estate or title agent, the scammers send an email to the buyer, providing wire instructions to the criminal’s bank account, not that of the title agency’s legitimate account.

ALTA Resources

ALTA has produced several tools to help members and the industry prevent wire fraud.

  • Rapid Response Plan for Wire Fraud Incidents: The standard ALTA Rapid Response Plan for Wire Fraud Incidents has been developed by the ALTA Information Security Committee. Members can download and customize to their operation.
  • Wire Fraud Video: This two-minute video provides four tips on how consumers can protect their money and offers advice on what to do if they have been targeted by a scam. You can link to this video from your website, include in your email or share on social media.
  • Wire Fraud Infographic: ALTA members can brand the infographic with their own information at the ALTAprints website ( to help customers learn about wire fraud.
  • Wire Fraud PowerPoint for Consumer Education (member-only benefit): Members can use this presentation to educate real estate agents and consumers about the dangers of phishing emails and wire transfer fraud. The presentation provides information on what to do if you’ve fallen victim to a scam and highlights 10 tips to prevent wire fraud.

Contact ALTA at 202-296-3671 or