North American Title Names Louisiana State Manager

December 12, 2019

North American Title Insurance Co. (NATIC) has hired Shirley Carroll as Louisiana state agency manager to oversee agency operations.

Joining NATIC with 26 years' experience in the industry, Carroll brings a diverse background of skills, including sales, marketing, customer service, training, accounting and comprehensive knowledge of the closing process.

"Shirley is an accomplished and enthusiastic professional. With an eye to facilitating clients' needs, she can provide her agents with a wide range of support in their marketing activities, sales development, technology solutions, and title and escrow operations," said Ashleigh Spruell, assistant vice president and regional agency manager. "This, added to her dynamic personality and passion for the business, has given her a strong platform to create lasting connections in the industry and solid relationships with agents."

Previously, Carroll served as agency manager for a national underwriter and agency representative for a regional underwriter, with a focus on growing the companies' agency footprints in Louisiana. While in those roles, she provided onsite training to streamline agency workflows with software providers and developed marketing plans and sales strategies to help agents meet their business goals. She also served several years as the regional sales manager for software vendor SMS and as account manager for reQuire Release Tracking, where she managed six-state and four-state territories, respectively. Much of her career has been spent educating title agents on new technologies, proven sales tactics, sound escrow practices and changes in the real estate market impacting home purchase and refi transactions.

"When you can bring tailored solutions to clients and see them implement that roadmap and accompanying tools in a way that enhances operations, that is a great story to share," Carroll said. "NATIC has created a culture that encourages this type of partnership with its agents. I look forward to connecting Louisiana agents with our underwriting, marketing, education and operations teams, and showing them how our Simple. Done Right. approach creates efficiencies in their businesses."

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