The Best Practices Educational Resources provide additional information about the ALTA Best Practices to give you a better understanding of how you can adopt policies and procedures that will meet the Best Practices standards.

General

• New: ALTA Best Practices Framework: Title Insurance and Settlement Company Best Practice (Version 4.0)
• NEW: ALTA Best Practices Framework - Version 4.0 Overview Presentation
• New: ALTA Best Practices Framework: Assessment Procedures (Version 4.0)
• New: ALTA Best Practices Framework: Internal Assessment Report and Letter (Version 4.0) [M]
• New: ALTA Best Practices Framework: Third-Party Assessment Report (Version 4.0) [M]
• Assessment Readiness Guides for Pillars 1 - 7 (v. 3.0)
• Title Insurance and Settlement Company Best Practices Framework V 3.0 (10-17-2019)
• Assessment Guide & FAQ Resource (v 3.0)
• Best Practices - Policy and Procedure Creation Guidance (v 3.0) [M]
• Best Practices 3.0 - Implementation Process Overview - Flowchart (Single Page, 12-23-2021 v1.9)
• Frequently Asked Questions (3.0)
• Webinar: Next Steps in Best Practices and What It Means to Your Company

Best Practice Pillar #1: Licensing

• Pillar 1 - Licensing: Assessment Readiness Guide (v 3.0) [M] [A]
• National Association of Insurance Commissioners Map
• Policy Forms Licensing
• TIRS State Compliance Guide

Best Practice Pillar #2: Escrow Trust Accounting

• Pillar 2 - Escrow Trust Accounting: Assessment Readiness Guide (v 3.0) [M] [A]
• PDF of Webinar Presentation [M]
• Webinar on How to Document Your Escrow Trust Account Policies
• Tips on Documenting Your Escrow Trust Account Policies [M]
• Escrow Accounting Procedures Course

Best Practice Pillar #3: Protecting NPI

• Pillar 3 - Protecting NPI: Assessment Readiness Guide (v 3.0) [M] [A]
• PDF of Webinar Presentation [M]
• Webinar on Implementing a Plan to Protect Non-public Personal Information [M]
• Federal Trade Commission (FTC) Data Security Best Practices
• FTC Guidance for Mobile Apps on Privacy and Truth-in-Advertising Laws
• FTC Guidance on Privacy and Security
• Business Continuity / Disaster Recovery
• FTC: Avoid ID Theft

Best Practice Pillar #4: Settlement Processes

• Pillar 4 - Settlement Processes: Assessment Readiness Guide (v 3.0) [M] [A]
• PDF of Webinar Presentation [M]
• Webinar on Recording and Pricing Policies [M]

Best Practice Pillar #5: Policy Production

• Pillar 5 - Policy Production: Assessment Readiness Guide (v 3.0) [M] [A]
• Webinar on Policy Production, Delivery, Reporting and Remittance Standards [M]
• PDF of Webinar Presentation [M]

Best Practice Pillar #6: Insurance Coverage

• Pillar 6 - Insurance Coverage: Assessment Readiness Guide (v 3.0) [M] [A]
• PDF of Webinar Presentation [M]
• Webinar on Understanding the Pitfalls of Title Agent Professional Liability [M]

Best Practice Pillar #7: Consumer Complaints

• Pillar 7 - Consumer Complaints: Assessment Readiness Guide (v 3.0) [M] [A]
• PDF of Webinar Presentation [M]
• Webinar on Developing a Process to Resolve Consumer Complaints [M]
• Better Business Bureau Code of Business Practices
• State Complaint Log Requirements [M]