
Educational Resources
The Best Practices Educational Resources provide additional information about the ALTA Best Practices to give you a better understanding of how you can adopt policies and procedures that will meet the Best Practices standards.
General
- New: ALTA Best Practices Framework: Title Insurance and Settlement Company Best Practice (Version 4.0)
- NEW: ALTA Best Practices Framework - Version 4.0 Overview Presentation
- New: ALTA Best Practices Framework: Assessment Procedures (Version 4.0)
- New: ALTA Best Practices Framework: Internal Assessment Report and Letter (Version 4.0) [M]
- New: ALTA Best Practices Framework: Third-Party Assessment Report (Version 4.0) [M]
- Assessment Readiness Guides for Pillars 1 - 7 (v. 3.0)
- Title Insurance and Settlement Company Best Practices Framework V 3.0 (10-17-2019)
- Assessment Guide & FAQ Resource (v 3.0)
- Best Practices - Policy and Procedure Creation Guidance (v 3.0) [M]
- Best Practices 3.0 - Implementation Process Overview - Flowchart (Single Page, 12-23-2021 v1.9)
- Frequently Asked Questions (3.0)
- Webinar: Next Steps in Best Practices and What It Means to Your Company
Best Practice Pillar #1: Licensing
- Pillar 1 - Licensing: Assessment Readiness Guide (v 3.0) [M] [A]
- National Association of Insurance Commissioners Map
- Policy Forms Licensing
- TIRS State Compliance Guide
Best Practice Pillar #2: Escrow Trust Accounting
- Pillar 2 - Escrow Trust Accounting: Assessment Readiness Guide (v 3.0) [M] [A]
- PDF of Webinar Presentation [M]
- Webinar on How to Document Your Escrow Trust Account Policies
- Tips on Documenting Your Escrow Trust Account Policies [M]
- Escrow Accounting Procedures Course
Best Practice Pillar #3: Protecting NPI
- Pillar 3 - Protecting NPI: Assessment Readiness Guide (v 3.0) [M] [A]
- PDF of Webinar Presentation [M]
- Webinar on Implementing a Plan to Protect Non-public Personal Information [M]
- Federal Trade Commission (FTC) Data Security Best Practices
- FTC Guidance for Mobile Apps on Privacy and Truth-in-Advertising Laws
- FTC Guidance on Privacy and Security
- Business Continuity / Disaster Recovery
- FTC: Avoid ID Theft
Best Practice Pillar #4: Settlement Processes
- Pillar 4 - Settlement Processes: Assessment Readiness Guide (v 3.0) [M] [A]
- PDF of Webinar Presentation [M]
- Webinar on Recording and Pricing Policies [M]
Best Practice Pillar #5: Policy Production
- Pillar 5 - Policy Production: Assessment Readiness Guide (v 3.0) [M] [A]
- Webinar on Policy Production, Delivery, Reporting and Remittance Standards [M]
- PDF of Webinar Presentation [M]
Best Practice Pillar #6: Insurance Coverage
- Pillar 6 - Insurance Coverage: Assessment Readiness Guide (v 3.0) [M] [A]
- PDF of Webinar Presentation [M]
- Webinar on Understanding the Pitfalls of Title Agent Professional Liability [M]
Best Practice Pillar #7: Consumer Complaints
- Pillar 7 - Consumer Complaints: Assessment Readiness Guide (v 3.0) [M] [A]
- PDF of Webinar Presentation [M]
- Webinar on Developing a Process to Resolve Consumer Complaints [M]
- Better Business Bureau Code of Business Practices
- State Complaint Log Requirements [M]